Derek Dechellis

Home Services Experience Manager

Role: Home Services Experience Manager at Best Buy
Location: Philadelphia, PA, US
LinkedIn followers: 500 followers

About Derek Dechellis

Accomplished, solution oriented and service-driven professional with demonstrated experience successfully leading and developing teams. Skilled in expanding home channel business by leveraging and cultivating strong business partnerships. Senior Services Multi-Unit Manager with a demonstrated history of working in the information technology and services industry. Key competency areas include:Strategy | Continuous Process Improvement | Team Leadership | Cost Management

Experience

Home Services Experience Manager
Best Buy
Aug 2023 — Present · Philadelphia, PA, US
Oversaw retail sales execution and fulfillment for 18 retail stores across Marketplace 78 and supervised 100+ indirect/direct reports, including 4 managers. Built, led and implemented service strategies at a market level in partnership and support of retail, service partners, market leadership, technical teams and field employees. • Drove home channel fulfillment consistency, efficiency and quality of work completed by third-party partners in their assigned area through third-party partnerships and direct management of employees.• Defined and outlined fulfillment strategies • Validates those direct employees are conducting regular ride-behinds and appropriate partnership validation of scopes of work and directives in support of business needs, and Best Buy strategy.• Validate those third-party partners are meeting or exceeding expected SLAs.• In the event SLAs are not being met; in partnership with third-party partners and direct employees; oversees areas of action plans to overcome performance gaps.• Point of contact for third-party partner needs and responsible for escalation resolution.

Education

Tiffin University
Criminal Justice
Kent State University at Salem
Computer Technology/Computer Systems Technology

Skills

Windows
Visual Merchandising
Store Management
Retail
Sales Operations
Customer Service
Computer Hardware
Retail Sales
Os X
Technical Support
Leadership
Customer Experience
Software Installation
Merchandising
Computer Repair
Team Leadership
Networking
Loss Prevention
Microsoft Office
Inventory Management
Training
Customer Satisfaction
Troubleshooting

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