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Start for FreeDennis W.
Managing Director @Bridgepointecx
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WORK HISTORY
Managing Director @Bridgepointecx
Orlando, FL, US
After a successful transaction with Charlesbank and Bridgepointe, I have the pleasure of continuing to lead along side my former business partner what was formerly PPT Solutions and is now the CX division of Bridgepointe Technologies Like before, we remain laser focused helping our clients improve their Customer Experience thru leading technology solutions as well as developing or improving BPO strategies. Now with being part of the Bridgepointe family, we can do so much more beyond CX as a broad organization.Excited to continue helping our customers realize the full value that a leading CX strategy can mean to their bottom line.
ABOUT DENNIS W.
Dennis is the Founder and Managing Director of PPT Solutions, a premier provider of Client-centric, performance-based Customer Experience and Business Optimization Solutions. As a Global Operations Executive with over 20 years of impactful leadership directing Fortune 500 companies, he has proven track record of leading organizations through dynamic structural shifts ranging from regional to national scale. Recognized as a diverse thought leader, a business visionary and successful Customer Experience strategist, Dennis has demonstrated the creativity and fore thought to conceive and implement course-changing action plans that identify market opportunities, introduce state-of-the-art programs and deliver strategic partnerships. His wide-ranging expertise includes driving market expansion and revenue/profit growth while simultaneously enhancing the customer experience and delivering large-scale, cross-functional organizational improvement. Dennis’ industry accolades include three JD Power awards and wide recognition for successfully developing high performance teams, results-based strategic partnerships and innovative technology solutions. Qualifications and Expertise: • International Operations Leadership • P&L, Budget and Forecasting Management • Organizational Leadership & Development • Operational Turnaround & Progression • Sales and Customer Care Management • Call Center and Vendor Management (Multi-site) • Client/Vendor/Relationship Management • Voice of the Customer/Customer Experience
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