Deniz Yazıcıtunç

Knowledge Management Specialist @RWS

Bolu, TR

SDL was acquired by RWS Group in 2020• Providing strategic and tactical support to cross-divisional teams by applying specialized knowledge and functional expertise in order to deliver a range of language services and support to clients.• Defining best practices, optimizing and standardizing internal processes and bridging gaps amongst stakeholders with the aim of delivering outstanding quality and improving client satisfaction levels.• Helping to build customer loyalty by ensuring customer requirements and expectations are understood and proactively addressed.• Systematically monitoring quality data, optimizing processes around quality and driving overall delivery excellence.• Supporting creation, revamp and delivery of internal & external trainings related to linguistic skills, leadership, technology, and employee growth.• Working with senior leadership and across organizational boundaries to implement policies, practices, and processes to improve the overall results of the organization.

İstanbul Üniversitesi

English Language and Literature, General

Mustafa Saffet Anadolu Lisesi

Foreign Languages Department

Marmara Üniversitesi

Teaching English as a Second Language Certificate Program