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Dean Garnet Hann
Associate General Manager @Viking
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WORK HISTORY
Associate General Manager @Viking
As Associate General Manager, I oversee the ship’s financial performance, hotel operations, and overall service delivery, reporting directly to the General Manager. I am responsible for revenue optimization, cost control, payroll, accounting, internal auditing, and accurate cruise-end financial reporting, ensuring strict financial accountability and alignment with budgetary targets.I maintain oversight of inventory management, cash flow, concessionaire operations, and shore excursion sales, safeguarding company assets while driving operational efficiency. Serving as Deputy to the General Manager, I play an active leadership role across all hotel departments, with particular focus on Food & Beverage quality, public health compliance, and service excellence.I provide visible, hands-on leadership, mentoring department heads and aligning teams with corporate standards and performance objectives. Through strong communication, structured training, and proactive guest engagement, I foster a motivated, service-driven culture focused on delivering a seamless luxury experience.By combining financial acumen, operational expertise, and strategic leadership, I ensure exceptional guest satisfaction while achieving sustainable financial and operational results.
EDUCATION
University of Cumbria
Executive Master of Business Administration (MBA), (EMBA) is a graduate business program for working professionals.
Norman Henshilwood High School
Matric Excemption, High School/Secondary Diplomas and Certificates
Cornell Peter and Stephanie Nolan School of Hotel Administration
Hospitality Management, Leading Customer-Focused Teams & Beacon Leadership, Hospitality Administration/Management
Cape Peninsula University of Technology
Hospitality Management - Cape Town Hotel School - Granger Bay, Hospitality Administration/Management
SKILLS
ABOUT DEAN GARNET HANN
An individual known for his dependability, diligence, and trustworthiness in the realm of hospitality.With more than sixteen years of experience, expertise, and service in the hospitality industry. To meet deadlines, I am capable of working independently and without supervision, as well as effectively collaborating with others. Possessing strong interpersonal abilities and recognising the value of providing extraordinary guest services.Exceptional in my interaction and communication with both guests as well as employees, fostering a professional and ethical environment. I am confident that my experience, abilities, and qualities align with the requirements of a guest-centric position within an organisation. I possess considerable expertise in providing outstanding customer service through the application of exceptional communication and interpersonal abilities.The invaluable and high-caliber of my experience has endowed me with an exceptional comprehension and awareness of the role\'s prerequisites, which I have laboriously developed over an extended period of time. You can rely on me to execute the role to an exceptionally high standard and implement a strategy to proactively lead and manage staff due to my exemplary work ethic.I possess and am willing to contribute the following critical competencies: • Exceptional customer service to foster the expansion of the organisation; • An exceptionally robust work ethic to cultivate commitment and motivation; • Meticulous managerial and leadership attributes to improve consistency;
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