Dawn Labelle
Sr Manager, Service Delivery @Rogers Communications
Signup · Get unlimited contacts
WORK HISTORY
Sr Manager, Service Delivery @Rogers Communications
Lead a team of 15 multi-disciplinary service delivery professionals who ensure exceptional implementation of complex video, data, and voice products.Significantly reduced On-Net delivery timelines by 40%.Created automated processes, which improved efficiencies by 30%Cultivate strong relationships with clients, acting as the primary point of contact for escalations and issue resolution.Collaborate with cross-functional teams to implement and improve service delivery processes.Fostering an inclusive work environment that encourages open and transparent communication.Provide accurate/detailed forecasting and results reporting.Excel at driving team performance and service delivery results.Network optimization, which resulted in a yearly cost savings of $63k.Project oversight, ensuring successful implementations and customer satisfaction.Executive-level reporting on portfolio status.
SKILLS
ABOUT DAWN LABELLE
As a service delivery manager, my mission is to lead a high-performance team that consistently delivers exceptional service to our clients. I am committed to creating a positive work environment that fosters collaboration, innovation, and continuous improvement.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.