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Francia Castellanos
Senior Change Management Specialist @Rogers Communications
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WORK HISTORY
Senior Change Management Specialist @Rogers Communications
EDUCATION
Universidad Rafael Urdaneta
MBA, Business Administration
Universidad de los Andes (VE)
B.Sc, System Engineering
YWCA
Canadian Employment Skill Program, CES Program
ABOUT FRANCIA CASTELLANOS
Skilled in IT Service Management, ServiceNow, Change Management, Configuration Management, and Business Analysis. • Well established understanding of project development and execution procedures including creation, documentation, and formalization of service management processes• Experienced in implementation and management of ITIL process• Experienced in release of SAP program to production system• Proficient in CA-Allfusion, VMvare• Expertise in Word, Excel, Power Point, MS Project•Organized and motivated professional with strong teamwork, analytical skills and time management skills
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