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David Tredway
Sr Director, Global Solution Services & Customer Success @VIAVI Solutions
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WORK HISTORY
Sr Director, Global Solution Services & Customer Success @VIAVI Solutions
Atlanta, GA, US
Global Business and Operations Lead. Responsibilities include: business development, professional services, managed operational services, on-site field services, refurbished certified equipment, training, repair and calibration, service quality and vendor management.• Track record of bookings and revenue growth in all regions• Drove service business to all time high GM % with focus on increased value-add service revenue, process improvements and negotiation of cost reductions with outsourced vendor• Reduced service inventory by 50%• Drove programs that enabled Customer NetPromotor scores to significantly increase in all regions through operational excellence and successful deployments of complex solutions.
EDUCATION
Georgia Institute of Technology
BS, Management Science, Management Science
SKILLS
ABOUT DAVID TREDWAY
Proven global executive with 32+ years of driving domestic and international business development, solution development with ‘stickiness’, and delivery excellence for high-tech/complex software solutions and services. P&L ownership of Global Services Business with track record of sustained revenue and profitable growth. Recognized as exceptional, versatile leader skilled in collaborating across functions and independently leading challenging initiatives to success. Customer success focused and performance driven.Professional services • Strategic planning • Organizational transformation • Global Business Development • Complex Software Deployment & Support • Outsourcing/offshoring • Operations Management
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