Darryl Trettin

National Manager, Aftersales Operations @Kia America

Carlsbad, CA, US
MOBILE NUMBERS
+19•••••••99

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WORK HISTORY

Oct 2016 — Present

National Manager, Aftersales Operations @Kia America

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Orange County, CA, US

Successfully lead a team District Managers toward the attainment of regional objectives in Customer Satisfaction, Parts & Accessory sales, Warranty cost control, Service owner retention, parts inventory management, training, and other activities which support the sale of Kia products.Skills: Customer Satisfaction (CSAT) · Dealer Operations · Business Savvy · Negotiation · Customer Experience · Forecasting · Sales · Team Motivation · Customer Satisfaction · Parts Management · Team Leadership · Decision-Making · Strategic Planning · Marketing · Market Analysis · Process Evaluation / Building · Analytical Skills · Marketing Management · Go-to-Market Strategy · Strategic Thinking

EDUCATION

1997 — 2000

Pacific Western University

Bachelor of Science, Management

SKILLS

PartsSalesCustomer SatisfactionDealer ManagementMarket AnalysisVehiclesAutomobileAccount ManagementAutomotiveCustomer RetentionCompetitive AnalysisCustomer ServiceProfitWarrantyRetailCustomer Relations

ABOUT DARRYL TRETTIN

I am an accomplished Automotive Professional with a strong background in Region Operations, National Leadership positions, and District Aftersales Management. I have demonstrated the ability to develop and sustain a high-performing district management team. I am fortunate to have worked directly with retailers to help facilitate improved business processes that enhance the customer experience and build profitability. I am resilient when it comes to difficult challenges and innovative with my problem solving skills. I thrive in either the development and/or implementation of client-centered programs to increase profits and productivity. My most gratifying career moments have come when watching teams that I have been part of succeed in the most challenging times. Recent Achievements:Lead the Regional Aftersales Team to the top ranked region with record Parts Sales and CX Performance.

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