Darren Koller

IT Operations, Support and Experience Manager @Ampol

The Operations, Support and Experience Manager is responsible for ensuring our customers are receiving, reliable, stable, resilient IT Systems. They work closely with our customers to understand their requirements in utilising our systems and ensure that our internal and external teams are providing the appropriate level of service. The IT Operations, Support and Experience Manager leads an internal team of IT Operations Managers across the customer streams of our organisation along with the IT Operations Analysts who provide the front line of 2nd level on-site help to our user base. The Operations Support and Experience Manager is responsible for driving down incidents across Ampol by identifying problems and managing them through to resolution.