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Start for FreeDanielle Harvill
Escalation Manager and Technical Support Manager @Cleo
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WORK HISTORY
Escalation Manager and Technical Support Manager @Cleo
Meet with Customers and assist with outstanding Support Cases, as well as acting as the Escalation point of contact, and assisting in either escalating the issue to the correct team or working with the TSM/CSM/Sales individuals to understand that this isn\'t yet an escalation and working to educate and assist them.
ABOUT DANIELLE HARVILL
With 14+ years of experience in technical support operations management, I specialize in…
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