Dakshay Saili

About Dakshay Saili

With a strong sense of enthusiasm and a proven track record of reliability and responsibility, I bring a high level of self-motivation and hard work to every role I undertake. My experience has shaped me into a versatile team player who excels in dynamic and challenging environments. Whether collaborating within a group or taking the lead independently, I consistently deliver top-tier results. I thrive under pressure and am adept at meeting stringent deadlines, consistently demonstrating my commitment to excellence. My unique value lies in my ability to seamlessly blend teamwork with individual initiative, ensuring success in any setting.

Experience

1. Operations Executive

   MobiKwik

   Dec 2025 — Present · Gurugram, IN

   Ensuring Seamless Digital Onboarding & Exceptional Customer ExperienceI specialize in managing end-to-end Video KYC (VKYC) processes with a strong focus on customer guidance, documentation accuracy, and strict timeline adherence. My expertise includes:Customer-Centric VKYC Management: Guiding customers through the complete KYC document submission process, ensuring a smooth, informed, and positive experience at every step.Process & Compliance Excellence: Applying deep knowledge of KYC regulations and document requirements to verify and approve submissions accurately and efficiently.High-Volume & High-Efficiency Operations: Successfully processing and managing 200+ customer VKYC verifications daily without compromising on quality or compliance standards.Tool Proficiency & Shift Adherence: Leveraging the HyperVerge platform to streamline verification, while maintaining 100% shift adherence and meticulous attention to detail on every customer interaction.I am passionate about combining operational efficiency with exceptional service to ensure secure, timely, and hassle-free customer onboarding.

Education

• Shri. Guru Tegh Bahadur Khalsa College, Anandpur Sahib

  Bachelor of Business Administration - BBA, Human Resources Management and Services

• Shri. Guru Tegh Bahadur Khalsa College, ja

  Bachelor of Business Administration - BBA, Human Resources Management/Personnel Administration, General

• Gyan Ganga Institute of Technology Sciences

  Master of Business Administration - MBA, Finance and Human Resource