Crystal Popowich
Manager, Channel Operations @goeasy Ltd.
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WORK HISTORY
Manager, Channel Operations @goeasy Ltd.
Operations leader and business partner, enabling operational excellence through project management, process development, implementation, and continuous improvement within a financial services environment.Partnered cross functionally with head office business partners and field teams to identify operational gaps, align priorities, and deliver scalable, risk aware solutions.Facilitated an internal tiger team—the Channel Advisory Board (CAB)—by connecting frontline employees with enterprise stakeholders to accelerate collaboration, surface actionable insights, and drive effective problem-solving.Championed disciplined execution and governance by translating field insights into practical process improvements that strengthened efficiency, consistency, and decision-making across the organization.Trusted advisor known for bridging strategy and execution, ensuring operational initiatives were grounded in frontline realities while aligned to enterprise objectives.
EDUCATION
Canadore
Culinary Administration Diploma, Restaurant, Culinary, and Catering Management/Manager
University of Toronto School of Continuing Studies
Certificate | Business Process Management , Business Process Management
York University
Certificate , Learning Experience Design
Southern New Hampshire University
Bachelor of Applied Science (B.A.Sc.), Hospitality Administration/Management
SKILLS
ABOUT CRYSTAL POPOWICH
Operations and channel leader with 10 years of experience in financial services, specializing in translating enterprise strategy into scalable, risk‑aware operational execution. Proven partner to senior leadership, known for driving process excellence, cross‑functional alignment, and sustainable change while grounding decisions in frontline realities. Certified in Business Process Management (University of Toronto) and Learning Experience Design (York University), with a strong track record of improving operational performance, governance, and employee capability without formal authority.
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