Cristiane Rodriguez Pinto
Customer Advocate @Florida Blue
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WORK HISTORY
Customer Advocate @Florida Blue
Fort Myers, FL, US
Provide exceptional customer service to telephonic, electronic, and walk-in customers, addressing their concerns related to healthcare, health insurance, and other related topics. Follow up with members to ensure issues are resolved.• Educate customers on utilizing web-based tools, self-service resources, and other aids to effectively manage their healthcare and costs. Conduct orientations, workshops, and seminars on available resources and programs on the Florida Blue website and app.• Provide product information and identify opportunities for members to participate in value-added services and programs. Serve as a subject matter expert on Health Care Reform and related topics.• Knowledge with Florida Blue sales and enrollment processes and systems, Under and Over 65.
EDUCATION
Universidade Federal de Santa Catarina
Ph.D Environmental Engineering
The Swedish Institute for Food and Biotechnology - SIK
Ph.D Environmental Engineering - International student Brazil Scientific Mobility Program
Universidade Federal de Santa Catarina
Master of Agroecosystems, Master of Agroecosystems
Unisinos
Bachelor Biology Science, Biology/Biological Sciences, General
ABOUT CRISTIANE RODRIGUEZ PINTO
As a dedicated Health Insurance Customer Advocate at Florida Blue, I’m passionate about empowering our community by simplifying the complexities of health insurance and providing personalized support.I bring strong interpersonal and communication skills, using active listening, empathy, and creative problem-solving to build trust with customers and deliver meaningful solutions. I thrive on collaboration—partnering with cross-functional teams to enhance customer experiences, foster loyalty, and drive long-term success. With strong teamwork and attention to detail, I enjoy promoting community events, organizing initiatives, and collaborating across teams to enhance customer experiences. I’m also expanding my skills and interest in marketing, where I can combine my passion for service, communication, and connection.Fluent in English, Spanish, and Portuguese, I’m proud to support and engage with diverse communities every day.
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