Kimberly Shaw

Sa Iv Unvrsal Mbr Cntct Qip @Florida Blue

Roles provides customer service to plan members providers, employer groups, agents, brokers and consultants by answering benefit questions, resolving issues, educating customers and responding to and resolving critical inquiries Service Advocates focus on servicing current or potential customers (members, providers, agents, brokers, benefit administrators or benefit consultants). Incumbents resolve questions and issues, help customers utilize our products, tools and services and directly contribute to customer satisfaction and retention