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Courtney Forsberg
Senior Enrollment Manager @Heroic Public Speaking
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WORK HISTORY
Senior Enrollment Manager @Heroic Public Speaking
As Senior Enrollment Manager at Heroic Public Speaking, I lead and support the full enrollment process. From managing inbound leads to overseeing program upsells and student communication. I collaborate closely with internal teams to ensure a high-touch, human-centered admissions experience while maintaining clean, actionable data across systems.Key Responsibilities-Manage incoming leads and sales pipelines in HubSpot, ensuring timely outreach, follow-up, and clean CRM data-Conduct enrollment and sales calls when needed, guiding students through the CORE program admissions process-Lead, coordinate, and execute key aspects of the sales and upsell process—including preparing and executing sales materials, communicating with prospective students, and tracking enrollment progress—while collaborating closely with leadership across programs-Lead strategy and execution of upsell campaigns for the GRAD program, including tracking enrollments, running segmented email campaigns, and reporting progress-Support student engagement through personalized outreach, event support, and direct communication with students and referrers-Oversee CRM integrity by updating lists, performing regular data cleanups, managing custom field properties, and approving testimonials-Collaborate cross-functionally with the President and Marketing to support a seamless and high-converting admissions process.
EDUCATION
Central Bucks High School West
High School Diploma
ABOUT COURTNEY FORSBERG
Highly motivated and detail-oriented goals-driven professional with over 22 years of management, logistics, and operations experience. Skilled and proven performer at utilizing effective sales strategies to build client relationships and direct account growth management.
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