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Start for FreeJessica Fitzgerald
Director of Operations @Builder\'s Choice, Inc. Houston, Texas
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WORK HISTORY
Director of Operations @Builder\'s Choice, Inc. Houston, Texas
Houston, TX, US
Capitalize on the opportunity to lead all facets of operations, including developing strategies for multiple teams across four (4) departments while applying 5S and Lean Six Sigma principles. Transform existing operational models across key scheduling, inbound / outbound logistics, customer service, and warehouse services, and consistently evaluate operational efficiencies. Present financial information, performance measures, and effectiveness of programs to COO on a biweekly basis. Use KPIs to drive and quantify cost-optimization while delivering quality services. Implement Standard Operating Procedures (SOPs) and checklists in Service Parts Department to decrease cycle time to bin and pull parts, rescheduled services, and trips to the home. KEY ACCOMPLISHMENTS: • Successfully created and executed 5S initiatives for the warehouse to achieve in additional usable parts and a 19% reduction in loss of materials. • Expertly negotiated pricing among long-term vendors to secure 15%+ in discounts and transitioned fleet repairs to a new vendor which cut repair lead times by 10+ business days and saved in repairs within a six (6)-month period. • Increased team training performance 25% within first three (3) months of hire.
EDUCATION
Richmond, The American International University in London
Master of Business Administration, Emphasis in Marketing, Honours: Merit
Texas A&M University
Bachelor of Science in Communications and Journalism
ABOUT JESSICA FITZGERALD
CONTINUOUS IMPROVEMENT P&L MANAGEMENT OSHA COMPLIANCE TEAM BUILDING, TRAINING & LEADERSHIP CRM FRANCHISING NEW BUSINESS DEVELOPMENT COMPETITIVE NEGOTIATIONS CLIENT RELATIONS B2B HIGH-VOLUME SALES FINANCE SCALING & EXPANSION KEY POLICY DEVELOPMENT & IMPLEMENTATION MICROSOFT OFFICE MARKETING STRATEGIC ANALYSIS & PLANNING TRENDS TRACKING TIME MANAGEMENT REMOTE WORK ACCOUNT DEVELOPMENT REVENUE & PROFIT GROWTH Experienced leader in sales and sales management, operations, franchising, and business communications with special skills in rehabilitating struggling regions. I am especially interested in personal development, bringing others to leadership, and actively conquering fear. It is my goal to lead a global platform, improve my Spanish skills to fluency, and to try something new every day.\"Character is making a decision in one set of circumstances, and when those circumstances change, your decision doesn\'t.\"-Steve Adams
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