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Claudette Baker
Office Manager & Sales Representative @State Farm
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WORK HISTORY
Office Manager & Sales Representative @State Farm
My daily management role includes: Managing day to day operations and work flows of the business; Delegating tasks to team members and assuring they are completed; Problem solving and handling customer complaints; Retaining current business; Analyzing and evaluating statistics and trends of our teams production and performance - both individually and as a team; Training new and current team members; Managing the office calendar, Assisting with recruiting and terminating employees; Assisting with payroll; Manage employees vacation, attendance, time off, tardiness, etc; My daily sales roles included: Selling and servicing Auto, Fire, Life, & Health Insurance Products as well as Surety & Notary Bonds and Bank products; Collections; Underwriting follow-up; Schedule Appointments; Pivoting to other products on a needs based selling approach; Bundling multiple products to fit specific customer needs and offer them the best value; Annual Insurance Financial Reviews; Claims customer service and follow-up; Excellent day-to-day customer serviceI have experience working in the office as well as a full time remote worker.
EDUCATION
Auburn University
Bachelor’s Degree
Buckhorn High School
High School
ABOUT CLAUDETTE BAKER
Office Manager at State Farm
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