Claudette Baker

Experience

1. Office Manager & Sales Representative

   State Farm

   Jul 2015 — Present

   My daily management role includes: Managing day to day operations and work flows of the business; Delegating tasks to team members and assuring they are completed; Problem solving and handling customer complaints; Retaining current business; Analyzing and evaluating statistics and trends of our teams production and performance - both individually and as a team; Training new and current team members; Managing the office calendar, Assisting with recruiting and terminating employees; Assisting with payroll; Manage employees vacation, attendance, time off, tardiness, etc; My daily sales roles included: Selling and servicing Auto, Fire, Life, & Health Insurance Products as well as Surety & Notary Bonds and Bank products; Collections; Underwriting follow-up; Schedule Appointments; Pivoting to other products on a needs based selling approach; Bundling multiple products to fit specific customer needs and offer them the best value; Annual Insurance Financial Reviews; Claims customer service and follow-up; Excellent day-to-day customer serviceI have experience working in the office as well as a full time remote worker.

Education

• Auburn University

  Bachelor’s Degree

  2011 — 2015

• Buckhorn High School

  High School

  2007 — 2011