Chuck Welch

Director IT Enterprise Solutions @Diné Development Corporation

Bedford, NH, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2024 — Present

Director IT Enterprise Solutions @Diné Development Corporation

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NH, US

Reporting to the COO, responsible for all Internal IT department functional areas including: Service Desk; Enterprise Infrastructure; Business Systems Management; Cybersecurity; Information Security; IT Service Management; IT Vendor Management; and Enterprise Architecture. Diné Development Corporation (DDC) is a Navaho wholly owned small business that provides IT Managed Services and Environmental Services to government agencies and institutions. Upon my start I was immediately brought in to develop and execute a plan to complete the IT integration of a recent M&A purchase that was executed four months prior to my start. My mandate by the DDC Executive Leadership team was to analyze the organizational structure, IT related policies and processes, and system solutions and then develop and execute against a 3 year plan/roadmap for IT to enable the business to continue to scale and grow at a rapid pace.

EDUCATION

N/A

University of New Hampshire

Master of Business Administration - MBA, Information Systems and Business Analytics

N/A

UMASS Amherst

Bachelor of Science (B.S.), Computer Science

SKILLS

OracleClusterItil V3 Foundations CertifiedIT Service ManagementDisaster RecoveryCisco TechnologiesInfrastructureHigh AvailabilityRed Hat Certified Technician (Rhct)Software Development Life Cycle (Sdlc)Software DocumentationSdlcManagementNetappData CenterMicrosoft Sql ServerVmware EsxServersItil

ABOUT CHUCK WELCH

DRIVING THE IT STRATEGY IN ALIGNMENT WITH THE BUSINESS TO BUILD PROFITABILITY I am an executive IT Leader managing global Information Technology operations and overseeing strategic planning, international resource management, operational excellence, engineering solutions, and system IT security management in Biotech and Pharmaceutical industry. Superior foundational knowledge of extensive application and infrastructure technologies. Designs, develops and supports enterprise architecture that delivers reduced costs and the greatest scalability possible across the enterprise. An empathetic, supportive, and caring leader, that leads by example to build and promote cohesive teams and environments that execute consistently while continuously improving on advancing technology, methodologies, and delivery. I am a self-driven expert at leading multimillion-dollar, mission-critical technology initiatives that achieve their full strategic intent regardless of challenge or circumstance, on time, and on budget. Establishes and maintains SOPs on change management, qualification, and validation of IT systems to ensure system build standards, IT security compliance, and supportability. Noted for: Managing Operational Excellence: Oversaw global operations for employees in 95 office locations in 52 countries, which included the following global services: Service Desk, local Site Services, and IT Service Management. Championing transition to MSP model: Successfully led the transition of IT Engineering/Operations functions to a Managed Service Provider (MSP) model during pandemic conditions (fully-remote) under an aggressive three-month period while simultaneously implementing a Privilege Access Management tool and VDI solution for MSP enablement. Goals required rapid team building, coaching/mentorship, collaborative problem-solving, root cause analysis investigations, and relationship management to motivate and inspire teams to achieve. Envisioning Engineering Solutions: Created a complex, go-forward data center strategy consisting of a multiyear plan divided into multiple stages, incorporating 3,500 servers spread over five global data centers with six remote office locations. Delivering a cloud-first strategy with modern data center technology adoption.Specialties: Global Leadership | GxP & SOX Compliance | Project Management | Enterprise Architecture | Systems Engineering | Vendor Management | Financial Management | Mentoring/Coaching | Data Center Operations | Cloud Migration

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