Christy Kay

Director, Head of Professional Services for North America @SymphonyAI

Raleigh, NC, US

Define, set, execute, and continually evolve the Professional Services strategy for the Americas region.• Lead a team of 50+ highly skilled Professional Services Professionals and Partners, having full accountability and ownership for the delivery of implementation, onboarding, and customer success for Financial Services customers.• Track quality, productivity, and financial metrics to ensure efficient, high quality and impactful service offerings to our customers.• Work with Sales, Products, and Engineering colleagues to ensure the success of the North America business in achieving the defined business and revenue goals.• Develop enduring relationships with Customers securing a strong advocacy and reference base within the region.