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Start for FreeChristina Morata
Senior Customer Retention, Renewal Sales- Latam and Caribbean @SolarWinds
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WORK HISTORY
Senior Customer Retention, Renewal Sales- Latam and Caribbean @SolarWinds
Miami, FL, US
Manage existing customer base within LATAM and all the Caribbean, with a diverse portfolio of 300+ accounts. Execute yearly contracts ranging perpetual/subscription licenses.(Enterprise, large corporate, mid-market, government, education, private, public, etc.). Primary focus on retention, secondary focus on upselling/growth. Collaborate with sale executives, sales engineers, and other internal departments to formulate plans of action to help customers resolve issues quickly, and to the customer satisfaction all while selling value. Maintain a current pipeline, updating, moving opportunities through the stages to ensure an accurate forecast. NetSuites/Salesforce/TableauStarted in 2020President Club Winner 2021 with 103% of goal, and 2022 with again 103% of goal.2023- Award Winner of 1H, 101% of goal for the year.
EDUCATION
Saint Leo University
Master of Business Administration (M.B.A.), Project Management Concentration
Kean University
Psychology/Finance
ABOUT CHRISTINA MORATA
Top-producing sales, renewals, and customer success professional with 21+ years’ experience and a proven track record of effectively selling products to customer markets, retention, renewing contracts and managing customer market success. Knowledgeable in coordinating onboarding, adoption, product roll-outs, etc. Completing new/ongoing online or site level training for all customers within a territory. Extensive project management skills as well as maintaining strong customer relationships across numerous client portfolios. Strong business acumen with the ability to execute the sales cycle, lead customers to action and identify opportunities to expand business and up-sell services. Ability to build relationships with stakeholders and understand key problems in order to provide innovative solutions and services to meet goals and objectives. Excellent interpersonal, networking, presentation, negotiation and closing skills. I have developed a strong passion in working with clients daily to understand goals and objectives as well as implementing innovative solutions and problem-solving abilities. Throughout my tenure, I have been exposed to numerous client engagements where I served as the lead project manager with main responsibilities of managing account relationships and ensuring customer satisfaction is met. Specialties: Strategic Sales Development, Territory Analysis, Problem Resolution, Customer Success Lead, Relationship Building, Customer Solutions Skills, Sales Strategy & Support, Product Knowledge, Product Training, Negotiation, Presentation Skills, Organization, Communication Skills, and Strong Analytical Skills
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