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Christian Marco de Nuccio
Incident Manager Supervisor @Nordea
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WORK HISTORY
Incident Manager Supervisor @Nordea
Acting as a first point of contact for all incidents with high priority- Logging, categorization, prioritization, assignment, task creation and management, resolution and incident closure- Minimize the negative impact and respond to incidents when they occur taking any necessary steps to restore service and return the business to normal operations as quickly as possible- managing of the day-to-day delivery of the incident management process according to existing procedures, including performing incident impact and severity assessment- ensuring the process is executed appropriately at each described step- driving and coordinating the activities for an efficient incident resolution, engage relevant stakeholders to ensure services quick restoration.
EDUCATION
Scientific High School “Galileo Galilei Institute”, Milan
Scientific Diploma
Scientific High School - Galileo Galilei Institute
High School Diploma
Specialization for “Revenue Manager and marketing C.A.P.A.C. School Milano
Specialization for Revenue Manager and marketing
ABOUT CHRISTIAN MARCO DE NUCCIO
I would like to introduce myself by highlighting an excursus of transversal skills that…
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