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Incident Manager @Nordea
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WORK HISTORY
Incident Manager @Nordea
Warsaw, PL
acting as a focal point for all priority 1 & 2 incidents- managing of the day-to-day delivery of the incident management process according to existing procedures, including performing incident impact and severity assessment- ensuring the process is executed appropriately at each step- driving and coordinating the activities aiming for efficient incident resolution, engage relevant stakeholders to ensure services quick restoration- onboarding and training newcomers- handling escalations- acting as a supervisor on duty 24/7/365
EDUCATION
Uczelnia Łazarskiego w Warszawie
Master’s Degree, Management, finances, economics
Uczelnia Łazarskiego w Warszawie
Master of Business Administration - MBA, Business Administration and Management, General
SKILLS
ABOUT EDYTA KUREK
Incident Manager at Nordea
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