Chris Martinez
Director Customer Success North America @IFS
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WORK HISTORY
Director Customer Success North America @IFS
Customer Success leader with a proven record of driving revenue growth, customer retention, and high-performing teams across North America. I lead multi-industry customer success organizations that balance strategic account management with scalable service delivery.Currently responsible for $26M in revenue, managing 68+ enterprise and mid-market customers across 5 industries, and leading 16 direct reports. My focus is building strong teams, improving customer outcomes, and aligning success strategy with business growth.I specialize in- Revenue retention & expansion- Customer renewals & executive relationships- Building and scaling customer success teams- Service delivery optimization- Customer satisfaction & lifecycle managementKnown for developing talent, improving operational rigor, and partnering cross-functionally with Sales, Product, and Support to deliver measurable business impact.Open to conversations around: Customer Success leadership, Revenue retention, VP / Director roles, and scaling CS organizations.
EDUCATION
Regis University
Business Adminstration, Business Administration and Management
ABOUT CHRIS MARTINEZ
For over 25 years Chris has been a successful leader who is known for building strong and trusting customer relationships that increase business value and improve operational efficiency. Chris has a track record for meeting timelines and exceeding expectations.Specialties: Workforce Management, Operational Optimization, Business Development, Relationship Management, Program Management, Solution Selling
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