Cheyenne Massari
Operations Manager Ii @Amazon
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WORK HISTORY
Operations Manager Ii @Amazon
Eastvale, CA, US
Responsible for overseeing the operations, managing a five million in revenue department, leading a team of 100 or more associates, ensuring that all standard work is completed within a timely manner, and directing several projects regarding safety, people, quality, nail the plan, and cost- Managed the highest ranked Singles shift for eight consecutive months, became the SME for Singles, reduced CPT misses by 4.2% and dwell time averages by 35.9%, and drove an improvement of 5.7% in Mix, 14.0% in SIOC, 10.8% in Smalls, and 9.4% in Singles Total across all four shifts- Dropped weekly and monthly updates for each shift, which highlighted their performance metrics, WoW improvement percentages per process path, inferred time and fast starts, indirect headcount spend, quality breakdown of Singles DPMO, CPT misses and dwell time averages, and any other areas of opportunity to focus on- Helped solidify LGB3 as the #1 shipper during Peak with six million units packed out by having the highest SP/SPP volume in the building and improving rates by +30 UPH since the previous year - Assisted LGB3 in packing out the most Singles volume during Peak by any site in AR history and becoming #1 in the Region for Pack Singles,#4 in AR-W, and #1 in Pack Singles Volume in AR
EDUCATION
Santiago Canyon College
Associate of Arts and Sciences - AAS, Business Administration and Management, General
California State University, Fullerton
Bachelor of Business Administration - BBA, Marketing
Esperanza High School
High School Diploma
ABOUT CHEYENNE MASSARI
Marketing Major with over five years of experience in customer sales/marketing and three years in operations management. I am knowledgeable in team leadership, quality engagement, project management, and Adobe/Microsoft software programs. Throughout my years of experience, I have learned how to build and manage company websites, promote products through social media, drive marketing campaigns through various platforms, and manage the workflow of products sold. I am well-educated on data analytics, graphic design, content creation, target audience research/identification, search engine optimization/marketing, and brand awareness expansion. My greatest attributes are that I have a strong work ethic, proficient leadership skills, work well with others, efficient in oral and written communication, a quick learner, and passionate about everything I do. My goal is to continue to expand my knowledge, grow my skills, build connections, and immerse myself into new opportunities.
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