Charles Matthews
Advisor @Alcatel-Lucent Enterprise
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WORK HISTORY
Advisor @Alcatel-Lucent Enterprise
EDUCATION
Harvard University
B.A. Pre-Law
UCLA Anderson School of Management
Executive Program
ABOUT CHARLES MATTHEWS
Business leader with broad senior management experience in technology industry across key functions: Customer Services, Sales, and Product Strategy. Strong cross-cultural skills developed through global leadership roles and expat experience living abroad. Led organizations through change in a variety of business scenarios: acquisition, merger, large restructurings, and divestiture. Industry thought leadership in evolution of sales and services roles in technology companies. Key skill areas:Strategy development and execution: regional market penetration, strategic partnerships, expanding cloud-based revenue streams, acquisition evaluation, pricing, market segmentation for two-tier product, blue ocean approaches.Sales management and leadership: craft GTM strategies, build leadership teams, hire key quota-bearing Sales professionals, pipeline generation and development, revenue forecasting, key account management, SFDC management, process optimization, channel strategy and development.Customer relationship management: reporting and governance based on KPIs, customer problem escalation management, customer success, capex lab creation, talent management for customer and technical skills, outsource services management, and revenue attainment.
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