Bruce Fuhrer

Customer Success Manager @Genesys

Loveland, OH, US
EMAILS
b••••••••@genesys.com
MOBILE NUMBERS
+13•••••••73

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WORK HISTORY

May 2014 — Present

Customer Success Manager @Genesys

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Indianapolis, IN, US

As a CSM, I work with current, direct customers helping to develop and enhance their utilization of what Genesys has to offer. Primarily responsible for additional add-on sales for Direct Call Center and Enterprise Solution customers.

EDUCATION

1988 — 1992

Ball State University - Miller College of Business

BS, Small Business and Entrepreneurship

SKILLS

HiringRetail SalesRecruitingSalesForecastingShrinkageVisual MerchandisingDistrict ManagementOperations ManagementSales ManagementSales OperationsStore OperationsCustomer ServiceSellingMulti-UnitNew Store OpeningsProfitFootwearLeadershipManagementStrategyLoss PreventionBudgetsDriving ResultsIncome StatementInventory ManagementInventory ControlTime ManagementRetailApparelStore ManagementP&LMerchandising

ABOUT BRUCE FUHRER

A dedicated highly organized Senior Retail Operations Professional in specialty retail with a track record of achievement in sales, expense control, compensation and analysis, incentives and outside vendor relationships. I have 20 years of leadership experience that included being a top performing retail District Sales Manager as well as corporate level roles as a Store Cost Manager and Director in supporting operations.Areas of strength include: Operations Management, Sales Forecasting, Expense Budgeting / Control, Labor Forecasting / Control, Multi Unit Supervision, Inventory Control, Merchandising, Total Quality Management, Process Improvement, Training, Communications, Employee Development, Compensation and Variable Pay Plans.

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