Bruce Fuhrer
Customer Success Manager @Genesys
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WORK HISTORY
Customer Success Manager @Genesys
Indianapolis, IN, US
As a CSM, I work with current, direct customers helping to develop and enhance their utilization of what Genesys has to offer. Primarily responsible for additional add-on sales for Direct Call Center and Enterprise Solution customers.
EDUCATION
Ball State University - Miller College of Business
BS, Small Business and Entrepreneurship
SKILLS
ABOUT BRUCE FUHRER
A dedicated highly organized Senior Retail Operations Professional in specialty retail with a track record of achievement in sales, expense control, compensation and analysis, incentives and outside vendor relationships. I have 20 years of leadership experience that included being a top performing retail District Sales Manager as well as corporate level roles as a Store Cost Manager and Director in supporting operations.Areas of strength include: Operations Management, Sales Forecasting, Expense Budgeting / Control, Labor Forecasting / Control, Multi Unit Supervision, Inventory Control, Merchandising, Total Quality Management, Process Improvement, Training, Communications, Employee Development, Compensation and Variable Pay Plans.
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