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Carrie Han
Consultant @Quantum Consulting
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WORK HISTORY
Consultant @Quantum Consulting
Los Angeles, CA, US
EDUCATION
UCLA
BA
Cal State Fullerton, College of Business and Economics
Master's degree
ABOUT CARRIE HAN
Taking an idea from initial concept to market release and creating alliances across departments to achieve shared goal is my forte as a skilled technical product management leader. Even more satisfying is when new products and features directly address customer needs and desires and deliver value to partners and stakeholders. Naturally analytical and organized, I am skilled at developing and deploying standardized processes, tools, and protocols to facilitate optimal efficiency and streamlined operations. Often recognized for my positive outlook and can-do spirit, I find that building camaraderie among teams and departments helps projects unfold more smoothly and with better results. Celebrating our shared wins and tackling challenges together makes arriving at the finish line more satisfying. Examples of projects and initiatives led: Oversaw overhaul of Salesforce Service Cloud in four months, including new backend architecture and API gateway, to improve connectivity for a customer care center fielding 10M+ contacts per month. Worked with major, at-risk customer to redesign and relaunch an entire product suite to secure contract renewal and restore the relationship. Led process improvement initiative to standardize project management practices and workflows across a $1.3B company and introduce unprecedented levels of efficiency during a high-growth phase. With a strong background in Agile methodologies to drive all steps of the software development lifecycle (SDLC), I center business and customer requirements to ensure that projects align with corporate goals. Always on the lookout for ways to improve myself and my relationships, I am passionate about global travel and personal growth—and the experiences I have had leading groups of friends on adventurous trips and cultivating my own self-awareness have been invaluable in advancing professionally and creating positive work relationships. I love expanding my network, so please don’t hesitate to connect! eing project requirements, scope, research and implementation of IT vendor solutions.
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