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Rodriguez
Program Manager (Knowledge Ops), Global Content @Uber
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WORK HISTORY
Program Manager (Knowledge Ops), Global Content @Uber
Chicago, IL, US
EDUCATION
Northwestern University
Bachelor of Arts - BA, English Language and Literature, and International Relations
ABOUT RODRIGUEZ
With over 5 years of professional experience, I bring expertise in knowledge management, program strategy, and content development to my role as Program Manager at Uber. Passionate about streamlining processes and fostering collaboration, I work to empower teams with efficient workflows and user-friendly support content. My mission aligns with Uber\'s commitment to innovation and excellence, driving solutions that enhance customer and agent experiences while maintaining compliance with global policies. At Uber, I lead strategic initiatives in knowledge operations, including managing content production workflows, optimizing support content, and facilitating cross-functional collaboration. Recent accomplishments include co-leading a strike team to enhance grocery help center content and spearheading a migration of knowledge base content to a new system. By leveraging analytical skills and critical thinking, I help ensure the delivery of impactful content and seamless project execution.
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