Bryan Arnold

Sr Manager, Strategy @Concentrix Catalyst

Tucson, AZ, US
EMAILS
b••••••••@concentrix.com
MOBILE NUMBERS
+17•••••••80

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WORK HISTORY

Oct 2024 — Present

Sr Manager, Strategy @Concentrix Catalyst

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Tucson, AZ, US

EDUCATION

N/A

University of Arizona

Political Science and Government

1991 — 1995

University of Arizona

Bachelor of Arts, Political Science

N/A

The CX Academy

Customer Experince (CX)

N/A

University of Arizona

Bachelor of Arts - BA, Political Science and Government

N/A

UC Santa Barbara

Customer Experence (CX)

SKILLS

Analytical & Excel StrengthsPerformance ImprovementStrategic PlanningOutsourcingCall Flow & Routing DesignProcess ImprovementOnshore & OffshoreWorkforce ManagementCall CentersBusiness Process OutsourcingClient Account ManagementVendor Account ManagementContract NegotiationP&L AccountabilityKpi & Sla DevelopmentStrategyManagementTeam BuildingAnalysisBudget PlanningForecasting & Capacity PlanningScheduling OptimizationContact Center OperationsLeadershipRfp Bid ProcessUpsell/Cross-Sell New BusinessProgram ManagementEmployee Incentive PlansContract NegotiationsStaff DevelopmentContinuing EducationRetention ImprovementAccount ManagementNew Product/Project LaunchesChange ManagementTrainingCustomer SatisfactionQuality AssuranceBpoEnterprise Software

ABOUT BRYAN ARNOLD

Agile Certified Customer Experience Leader with 20+ years of expertise in elevating customer satisfaction, boosting retention, and driving customer success by developing and guiding dynamic, high-performing teams to craft and execute strategies that lead to world-class organizational performance. Specialized in orchestrating best-in-class customer experiences, delivering strategic business outcomes, and fostering deeply engaged employees through streamlined processes. Recognized for consistently harnessing data-driven insights, fostering cross-functional collaboration, applying a strategic mindset, and leveraging technology to drive transformative changes within the FinTech, SaaS, and Customer Management sectors.

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