Brittney Sinquefield

About Brittney Sinquefield

Customer-focused executive with 15+ years leading Strategy, Customer Success, and Professional Services across high-growth SaaS. I’ve scaled post-sales orgs by 200%, launched offerings generating $10M+ in new ARR, and driven 1.2%+ churn reduction through digital CS and lifecycle automation.I specialize in aligning go-to-market strategy with customer journey execution—owning end-to-end design and delivery of CS, PS, RevOps, and VoC programs. At GitLab, I built the first global CX function; at Atlassian, I led strategy and ops for an 800+ person post-sales org.My leadership is equal parts operational rigor and human-centered growth—building systems, insights, and teams that deliver value and scale. Open to VP and executive roles where customer strategy and enterprise impact intersect.

Experience

1. Cx Strategy and Operations

   Zendesk

   Oct 2025 — Present · Austin, TX, US

Education

• University of Utah - David Eccles School of Business

  Bachelor of Science - BS, Honors Finance

  2004 — 2008

Skills

• Crm
• Agile Methodologies
• Cross-Functional Team Leadership
• Mobile Applications
• Project Management
• Business Analysis
• Mobile Devices
• Enterprise Software
• Strategy
• User Experience
• Management
• Leadership
• Salesforce.com
• New Business Development
• Analytics
• Scrum
• Product Management
• Training
• Business Intelligence
• User Interface Design
• Agile Project Management
• Digital Marketing
• Consulting
• Sales
• Saas
• Team Leadership
• Customer Relationship Management (Crm)
• Business Development