Brian Boettcher
Account Management / Client Success / Customer Advocate / Sales Management / Leadership Development ➪ Self-Motivated Sales Driver ➪ Highly Effective Presenter ➪ Engaging and Open Communicator
- Role
- Security Guest Relations at San Francisco Giants
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Brian Boettcher
Trusted and accomplished strategic account and sales manager with over 20 years of proven success in developing, supporting, and nurturing quality, mutually beneficial business relationships, demonstrated product expertise, and a dedicated results-driven client success advocate. I embrace a commitment to listen, learn, understand, and appreciate a clients’ business challenges and to offer solutions, guidance, and a value proposition tied to a clients’ defined success metrics, important elements of the relationship lifecycle, each phase and growth of the relationship being as impactful as the other. Committed to creating and executing action plans, engagement strategies, process improvement upgrades, client satisfaction (CSAT), feedback, as well as business reviews, presentations, retention, and contract renewals; each of which determine successful client management and sales revenue growth. Introduction of opportunities and resources to better realize the clients’ success metrics through business reviews and data analysis/KPI proactively invites exploration into appropriate additional product offerings and contract scope expansion leading to strategic product discussions, identifying increased revenue opportunities, up-selling, negotiation, and further enhancing the ongoing client relationship through business intelligence, data analysis, industry insights, best-practices, as well as educational, and operational support. A Goal-driven, resourceful, and dedicated account management and sales professional; delivering advanced cross-functional leadership, mentorship. accountability, open communication, resiliency, ambition, and an architect of a diverse, inclusive, and authentic workplace while a company founder. I am detail oriented and believe that the amount of information and documentation provided to the team is never enough. Reports, CRM with detailed notes, meeting with each stakeholder often to keep each informed of client feedback and potential product or service-related issues that must be addressed, with a plan of action. Sharing and discussing best practices with the team, education, teamwork, transparency, integrity, and humility are as important throughout the company as it is with the clients who rely on us to be a champion for their business challenges.
Experience
Security Guest Relations
Jan 2024 — Present · Scottsdale, AZ, US
Spring Training-(Jan-March, 2024)
Education
University of Illinois Urbana-Champaign
Bachelor of Applied Science
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