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Brett Bergles

Independent Consultant - Customer Support and Call Centers @Independent Freight & Relocation Consultant Contractor

Anaheim, CA, US
EMAILS
[email protected]
MOBILE NUMBERS
+12•••••••85

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WORK HISTORY

Feb 2013 — Present

Independent Consultant - Customer Support and Call Centers @Independent Freight & Relocation Consultant Contractor

Orange County, CA, US

Independent Consultant specializing in Customer Support and Call Center processes, technology implementation, and assessment. Business Analysis and Project Management.

EDUCATION

N/A

DePaul University

BS

N/A

UC Irvine

Extension - Certificatin

SKILLS

TelecommunicationsAnalysisLeadershipSoftware Project ManagementCrmContact CentersManagement ConsultingIT Service ManagementChange ManagementCall CentersBenchmarkingSoftware DocumentationSdlcProgram ManagementRequirements AnalysisCloud ComputingBusiness ProcessOutsourcingEnterprise SoftwareAnalyticsConsultingProject ManagementSalesforce.comSoftware ImplementationManagementStrategic PlanningBusiness IntelligenceCross-Functional Team LeadershipSoftware DevelopmentVendor ManagementTechnical SupportBusiness AnalysisErpProduct ManagementCustomer SupportExecutive ManagementSaasSolution SellingProcess ImprovementBusiness Transformation

ABOUT BRETT BERGLES

Collaborative and growth orientated customer support and contact center leader and consultant. Expertise in organizational development, best practices, business analysis, and coaching. Effective performance within established and start up organizations leading support, operations, and professional service teams.Specialties: • Customer Support Leadership• Call Center Operation Management• Business Analysis• Internal Help Desk Support Management• I.T. Business Services• Service Capabilities and Performance Standards (SCP)• CRM, Knowledgebase, and Support Tools implementation

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