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Brandon Cheng
Global Payroll Support Specialist @Rippling
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WORK HISTORY
Global Payroll Support Specialist @Rippling
US
Serve as the subject matter expert for Global Payroll and HR solutions across assigned regions.• Develop documentation, knowledge base content, and FAQs to support customers and internal teams.• Analyze customer support trends to identify product issues, improve support processes, and enhance user experience.• Collaborate with Product Managers to provide insights on customer feedback, support volume, and regional compliance needs.• Act as an escalation point for complex payroll cases and resolve high-impact customer issues.
EDUCATION
Cypress College
Associate of Arts - AA
University of California, San Diego - Rady School of Management
Bachelor of Arts - BA
Cerritos High School
High School Diploma
ABOUT BRANDON CHENG
I’m a recent UC San Diego graduate with a B.A. in International Business and experience…
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