Bradley Nesbitt

Senior Supervisor at Medtronic Diabetes @美敦力

San Antonio, TX, US

Directly supervises and manages a group of 20+ employees in a fast-paced dynamic environment.• Promotes a culture of high employee engagement ratings and inclusiveness through servant leadership, individual empowerment and recognition.• Manages a specialized team for mobile text communications, reordering and online support. Team generates 12% of all monthly supply management orders which has increased department profitability, efficiency and 10% reduction of customer calls.• Coordinates daily team scheduling and direction that consistently meets company mandated customer service levels.• Mentors and develops team members for promotions and career advancement.Key Accomplishments: 1. Developed and managed high performing teams that consistently met KPI and exceeded NPS scores. Recognized for creating a team culture that resulted in high employee engagement and inclusiveness scores above 90%.3 Assisted in development of a mobile text program for order creation and customer engagement resulting in increased order creation, revenue and customer satisfaction.4.Developed and managed a successful mobile text ordering program that increased overall order revenue at a lower labor cost, while increasing customer satisfaction and empowerment.6. Managed a highly skilled team of employees to support online store website that serviced a customer base of over medical supply customers that resulted in increased customer engagement, customer satisfaction, and reduced overall inbound call volume and labor costs.

Colorado Technical University

Master of Business Administration - MBA, Project Management

Le Cordon Bleu College of Culinary Arts

Culinary Arts, Culinary Arts/Chef Training

Western Governors University

Bachelor's degree, Business Administration and Management,

Le Cordon Bleu College of Culinary Arts-Portland

Culinary Arts, Culinary Arts/Chef Training