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Sr Product Manager @NiCE
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WORK HISTORY
Sr Product Manager @NiCE
Sandy, UT, US
Responsible for the Virtual Agent Hub integration of conversational AI platforms into the CXone Suite for use as Virtual Agents.• Facilitated and managed native integration for 3rd party AI platforms. Partners included: Google DialogFlow CX, Amazon Lex, Microsoft Azure, IBM Watson, Amelia, Omilia Cloud Platform, Nuance Mix, Kore.ai, and Salesforce Einstein.• Responsible for creating and implementing the set of standardized behaviors that define the way CXone communicates with 3rd party AI platform virtual agent integrations.• Responsible for the Voice Bio Hub integration of voice biometric solutions into the CXone Suite.• Facilitated and managed native integration for 3rd party Voice Biometric platforms, partners included: Omilia Cloud Platform and Nuance Gatekeeper.
EDUCATION
Pragmatic Marketing - PMC
PMC, Product Management
Weber State University
BS, Mechanical Engineering Technology
Utah State University
MBA, Business
Project Management Institute - PMP
PMP, Project Management
SKILLS
ABOUT BOYD GERBER
Sr. Product Manager at Nice CXone
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