Bino Varghese
Technical Delivery Manager Integrator @Tata Consultancy Services
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WORK HISTORY
Technical Delivery Manager Integrator @Tata Consultancy Services
Leeds, GB
Technical Delivery lead for Genesys Cloud (CCaaS) as part of Lloyds banking group customer across Insurance & Pensions• Accountable for end to end delivery of IVR, ID & V, intent capture, skills based routing, workforce management, and digital channel enablement on the Genesys platform. • Led migration from legacy telephony platforms to Genesys Cloud, ensuring service continuity, regulatory compliance, and operational readiness. • Coordinating cross functional delivery across engineering, QE, architecture, integrators, DevOps, and business stakeholders, managing dependencies and release readiness. • Driving delivery of AI enabled capabilities, including automation, speech to text insights, colleague assist tooling, and improved customer authentication journeys. • Owned delivery governance for Genesys workstreams, including planning, RAID management, vendor coordination, and senior stakeholder reporting. • Support scalable onboarding of large colleague populations onto the new platform, improving efficiency, insight, and colleague experience. • Act as a key interface between platform, business, and vendor teams, ensuring Genesys delivery aligned to wider Customer Services Vision outcomes.
EDUCATION
Velammal
Bachelor of Engineering (B.E.)
SKILLS
ABOUT BINO VARGHESE
Career that has evolved in Microsoft technologies across Banking and Retail Domain. I\'m passionate about getting things done at pace, web security and was a security analyst with leading US retailer. Currently working for a leading bank in UK via TCS and have been performing multiple roles in Contact centre delivery and Internet banking transformations.Vast experience with interacting with users, stakeholders and clients to gather requirements and suggesting improvements.Great Problem solving skills: critical thinking and identifying solutions. Great experience in Digital Transformation. Extremely experienced in delivery life cycles, from incubation to route to live. Self motivated, extremely flexible, great ability to adapt, quick to learn, organised and committed. Excellent communications skills. Team player, good motivator and a natural leader.Logical thinker with great attention to detail.
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