Balakrishna Baggani

About Balakrishna Baggani

I am an experienced IT Operations professional currently working as an Associate Manager at Omnicom Global Solutions, where I lead a dynamic team across multiple operational tracks, including Data Support, Atlassian, SysOps, SecOps, DevDocs, Data Ingest, and AI Dev Services.With over 9+ years of experience in IT operations and application support, I bring a strong foundation in cloud platforms (GCP, AWS), Atlassian Cloud tools (JIRA, Confluence, Bitbucket, Bamboo), and a wide range of enterprise applications and monitoring tools such as Grafana, ReadMe, Starburst, and Honeycomb.My core strengths include:Technical Leadership: Driving operational excellence by managing SLAs, mentoring teams, and implementing scalable support models.Client Engagement: Leading onboarding, deployment, and support for high-profile clients like Apple, Amazon, Bacardi, and Diageo.Incident & Service Management: Acting as a single point of contact for infrastructure and data support, ensuring timely resolution and communication.Process Optimisation: Building knowledge hubs, streamlining workflows, and enhancing self-service capabilities across platforms.Team Development: Involved in hiring, setting KRAs/KPIs, and fostering a culture of continuous learning and accountability.Previously, I’ve worked with Accenture and Wipro, where I gained hands-on experience in application support, DMS management, user administration, and IT helpdesk coordination.I’m passionate about bridging the gap between technology and business, and I thrive in environments that challenge me to grow as both a technical expert and a people leader.

Experience

1. Associate Manager

   Omnicom Global Solutions

   Apr 2025 — Present

Education

• Priyadarshini Degree and Pg College

  BSc - Bachelor of Science, Computer Science

  2013 — 2015