Avelina L.

WORK HISTORY

ABOUT AVELINA L.

Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.\" – Jack WelchMy name is Avelina Leal; I am a resourceful, pragmatic and versatile professional with over 20 years of remarkable experience driving innovation, demanding excellence, incentivizing performance, and supporting growth for companies within the healthcare industry.A highly accomplished operations leader and service delivery champion, I excel at producing effective and efficient operations implementation, bringing proven success in managing service teams, transforming operating models, standardizing practices and aligning teams towards common goals. I am renowned for creating exceptional work cultures, empowering teams and guiding organizations through significant change and challenge periods. Pragmatic, with an objective-driven mindset, I have a reputation for getting to the root of a problem, understanding how we can solve it, and following through on requests. As an operational strategist, I am dedicated to improving and quality and caliber of operations by anticipating the needs of the customer.My success is due to the work of the teams I lead. As the African proverb says,\"If you want to go fast, go alone; if you want to go far, go together.\" I bring this philosophy to my management style and empower my teams to be fully invested in our projects. By providing proper training, development, and mentorship, we\'re more productive as a unit. With a strong sense of ownership, my teams consistently ensure strong technical functionality in our projects, no matter how complex they are. At AmeriHealth Caritas/PerformRx, I direct operations, focusing on ensuring an outstanding customer experience for the company\'s clients while achieving operational efficiencies, cultivating an exceptional team environment and driving change and results.I believe in the power of collaboration and enjoy building talented teams— creating a motivated, energized, and cohesive environment that escalates teams and company success. Being a results-oriented producer, I lead from the front and leverage a pragmatic approach that drives growth.Please reach out to me directly via LinkedIn.