Anup George
Jfk Manager @Qatar Airways
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WORK HISTORY
Jfk Manager @Qatar Airways
New York, NY, US
Leading and managing the airline\'s airport operations team, including ground operations, customer service, and airport security to ensure that all airport activities are conducted safely, efficiently, and in compliance with regulatory requirements.• Developing and implementing operational strategies that align with the airline\'s overall business goals and objectives.• Collaborating with other departments within the airline, such as flight operations, maintenance, and commercial, to ensure seamless integration of airport operations with other business functions.• Monitoring and analyzing airport performance metrics to identify areas for improvement and implementing changes to enhance the customer experience and operational efficiency.• Developing and maintaining positive relationships with airport authorities, regulatory bodies, and other stakeholders to ensure that the airline\'s interests are represented and that the airline is compliant with local regulations and policies.• Ensuring that the airline\'s safety and security protocols are implemented and followed at all times, including adherence to airport security procedures and emergency response plans.• Managing budgets and financial resources for airport operations, ensuring that costs are effectively controlled while maintaining high service levels.
EDUCATION
London School of E-Commerce
MQP, Business Administration and Management, General
Bharathiar University
B.SC, Computer Science
Johns Hopkins Bloomberg School of Public Health
COVID-19 Contact Tracing, Department of Epidemiology
Cromwell College of IT & Management
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
Academy of Business & E-Commerce Studies
DBA, Business Administration and Management, General
Mahatma Gandhi University
Pre-Degree, Science
Asean Online Education AOE
Diploma, Human Resources (HR)
ABOUT ANUP GEORGE
At Qatar Airways, our team\'s commitment to operational leadership has fostered a culture of safety and customer service excellence. Overseeing daily operations, we ensure each facet of our airport\'s activity meets rigorous standards, achieving industry-leading KPIs and resolving customer concerns with empathy and efficiency.My role as JFK Manager encompasses managing resources and manpower to maintain high morale and optimal utilization. With a service-focused approach, problem-solving abilities, and expertise in customer service management, we\'ve built robust relationships with stakeholders and crafted resolutions that enhance our service quality and operational efficiency.At Qatar Airways, our team champions operational excellence, ensuring and not only complies with rigorous safety and security standards but also excels in customer satisfaction. With an acute focus on resource optimization, we have established a station that consistently achieves and often surpasses industry-leading KPIs.Our collaborative efforts extend beyond immediate duties, fostering robust relationships with both internal and external stakeholders. This dedication to service excellence defines Qatar Airways\' mission, as we collectively navigate complex challenges and drive resolutions that cater to our customers\' needs with effectiveness and empathy.I am a Lean Sigma Six Resourceful Management Professional offering history of success coordinating and monitoring operations across various cross funtional departments. An Effective leader, dynamic team builder and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Result-oriented, intelligent, organized, and motivated individual seeking a management position to bring forth innovative ideas, analytical approach along with superior willingness to explore, learn and master new skills
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