Antony Welch

WORK HISTORY

EDUCATION

SKILLS

ABOUT ANTONY WELCH

A highly motivated, confident, reliable person who is organised and works well under pressure, I thrive in an environment where working closely with others is critical to successful outcomes for clients and my employer. With my previous 10+ years experience in Service Delivery roles, have a proven track record of success. I succeed through the use of excellent interpersonal and relationship skills, planning and organisational acumen. I can quickly identify client needs, provide practical solutions to issues and follow through with ongoing support. Some of my strengths are:Excellent verbal and written communicator – relate easily to individuals at every level;Leadership by example – set high standards, communicate clearly and share knowledge.Negotiating effectively with clients, suppliers and management at all levels.Team-focused – shares experience to cooperatively aid company performance and Quality control – pay careful attention to detail to ensure client satisfaction.Understanding and application of Contractual obligations and deliverable\'s i.e SLA Management, Service Management, financials; Strong ITIL practice knowledge, understanding and application;Technically savvy - take an active interest in the technologies being delivered and work with those technical SME\'s in really knowing what they are so good at.At the heart of it, I love technology and the outcomes it can provide for people and business alike.