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Ann Durso

Area Director, Franchise Performance @Choice Hotels International

Charlotte, NC, US
MOBILE NUMBERS
+17•••••••20

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WORK HISTORY

Feb 2026 — Present

Area Director, Franchise Performance @Choice Hotels International

NC, US

EDUCATION

1994 — 2001

Uppsala University

Bachelor, Social Science

2010 — 2011

ITS

Mater Practitioner NLP, Neuro Linguistic Programming

SKILLS

FoodEmployee RelationsSalesManagementPre-OpeningRevenue AnalysisTime ManagementHospitality ManagementEvent PlanningHotelsHotel ManagementCustomer ServiceHospitality IndustryTeam ManagementRooms DivisionTourismFood

ABOUT ANN DURSO

Result driver leader with international experience and multi-lingual. Experience from working in multi-cultural, cross-functional and global teams to drive organisational targets and deliver results. Enthusiastic, energetic and passionate and committed to achieving high standards individually and with teams.Experienced leader with background in Project Management and Hospitality. Ability to lead and develop teams to exceed goals. Project Management | Hospitality | Employee Relations Email: a••••••••@gmail.comProven track record for generating revenue, increasing guest satisfaction and creating a return on investment for ownership. Successfully lead and developed large projects. Created processes and procedures in different industries. Savvy in change management enabling efforts to drive end user adoption of new policies, processes, technology and grow employee satisfaction. Strategic alignment to drive results for all stakeholders. Certified coach.CORE COMPETENCES-Team Leadership-Organizational Leadership-Change Management -Coaching-Analytical Ability-Sales -Human Relations -Employee Engagement-People Development-Budget, Forecast & Cost control-Planning & Implementation-CommunicationACCOMPLISHMENTS-Lead the accommodations team in the Athletes Village for 2012 Olympic Games without any major incidents-Increased Guest Satisfaction almost 5 points at InterContinental Chicago in one year-Won Hotel of the Year as Hotel Manager for Holiday Inn Bloomsbury, London UK-Started my own Event Marketing Company that grew to $1.5 in 4 yearsPlease contact me at 78••••••78 for any business opportunities.

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