Angel P.

Experience

1. Director of Devops and Cloud Engineering

   Press Ganey

   Mar 2023 — Present

   aws & azure infrastructureArchitect and implement a modern CI/CD ecosystem leveraging GitHub Actions and ArgoCD, enabling automated, reliable, and scalable deployments.Architect and deploy a scalable observability ecosystem using open-source tools such as Prometheus, Alertmanager, OpenTelemetry, Grafana, Alloy, Loki, Promtail, Tempo, Thanos, ELK stack, and Zabbix.Build and manage monitoring and alerting solutions across compute clusters, databases, networking infrastructure, and Kubernetes environments, including GPU-enabled workloads.Implement proactive detection and notification systems to quickly identify and resolve performance bottlenecks, failures, and anomalies, enhancing platform stability.Integrate observability solutions with CI/CD pipelines and cloud-native services to provide actionable metrics, dashboards, and real-time operational insights for engineering and operations teams.Developed Python-based orchestration pipelines integrating AWS/GCP APIs, Terraform, and Kubernetes to automate environment creation and teardown, reducing deployment time by 80%.Designed resilient auto-remediation systems in Python, leveraging metrics and event-driven triggers from Prometheus, Grafana, and Alertmanager to self-heal production systems.Developed and implemented enterprise-wide cloud governance frameworks for Azure and AWS to ensure secure, compliant, and efficient cloud resource management.

Education

• University of North Carolina at Charlotte

  Bachelor of Science (BS), Computer Science and Engineering