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Angel Juarez
Customer Operations Manager @Cabify
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WORK HISTORY
Customer Operations Manager @Cabify
Cabify is a transportation platform for people and objects.RESPONSIBILITIESIdentified improvement opportunities in the customer journey for drivers, fleets, and passengers, and executed projects to enhance driver and fleet acquisition and monitoring. Developed initiatives to improve service levels for key corporate accounts and passengers, setting operational objectives and KPIs for supervised teams. Led continuous improvement projects focused on efficiency and managed the area budget, defining investment lines for local and TN processes.
EDUCATION
IAE Business School
Diplomatura, Administración y gestión de empresas, general
Universidad Autónoma de Querétaro
Licenciatura, Negocios internacionales/Comercio internacional
Instituto Tecnológico Autónomo de México
Diplomatura, Estrategia comercial
ABOUT ANGEL JUAREZ
Dedicated to assisting organizations in achieving superior Customer Engagement, Loyalty…
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