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Federico Guarino
Global Operational Excellence Specialist @Cabify
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WORK HISTORY
Global Operational Excellence Specialist @Cabify
Madrid, ES
Designed and implemented operational strategies to enhance service delivery, resulting in a 5% increase in booking success rate and generating +€500K annual revenue across all countries.Collaborated with cross-functional teams (including +8 local operations teams and +8 product squads) to align business objectives and improve the end-to-end customer journey.Analyzed large datasets using Excel, Power BI, and SQL to identify inefficiencies and optimize workflows, achieving a 20% reduction in major private customer incidents in 2023.Developed and executed operational roadmaps aligned with OKRs, ensuring consistent progress toward key business goals.Implemented resource-saving and efficiency projects, reducing contact rates by 25% through process optimization.Automated manual processes, reducing average operational handling time by 10% through AI-driven solutions, including Amazon Connect.
EDUCATION
Industriales Escuela de Negocios - Universidad Politécnica de Madrid
Master of Business Administration - MBA
Universidad Tecnológica Nacional
Industrial Engineer
Universidad Austral, Buenos Aires
Lean Six Sigma Green Belt
SKILLS
ABOUT FEDERICO GUARINO
Operations & Customer Experience with 10+ years of experience in operational processes, continuous improvement, and customer support across global industries (Mobility, Ecommerce, IT, aviation, pharmaceutical, and steel). Data-driven problem solver, skilled at identifying opportunities for process automation and optimization. Collaborative leader with extensive experience managing cross-functional teams and driving strategic projects. Strong communicator, adept at building relationships with key stakeholders, from customers to executive leadership, ensuring alignment and impactful outcomes. Adaptable, solution-oriented, and committed to delivering excellence while embracing new professional challenges.
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