Andrick Pasillas
IT Help Desk Associate
- Role
- Help Desk Associate at Hot Topic
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Andrick Pasillas
Experienced IT professional with a proven track record in providing technical support and…
Experience
Help Desk Associate
Oct 2023 — Present · City of Industry, CA, US
Troubleshot and resolved issues involving registers, receipt printers, barcode scanners, cash drawers, and payment terminals.Worked closely with vendors and internal IT teams to ensure seamless integration between POS systems and backend applications.Trained new staff on POS operations, proper troubleshooting protocols, and escalation procedures.Delivered remote assistance to store personnel via phone, chat, or remote desktop tools, ensuring minimal downtime and prompt resolution.Provided Tier 1/2 support for Windows 365 Cloud PC environments, assisting users with login issues, connectivity, and performance troubleshooting in an enterprise environment.Delivered help desk support and technical troubleshooting for end users across the U.S, Canada, and Puerto Rico, ensuring consistent service across regions.Deployed scripts, software updates, and critical patches to POS systems using Symantec Altiris, improving system stability and performance.
Education
Pinnacle College
Associate of Arts and Sciences - AAS
2013 — 2015
Rio Hondo College
Associate of Arts - AA
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.