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Andrick Pasillas
Help Desk Associate @Hot Topic
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WORK HISTORY
Help Desk Associate @Hot Topic
City of Industry, CA, US
Troubleshot and resolved issues involving registers, receipt printers, barcode scanners, cash drawers, and payment terminals.Worked closely with vendors and internal IT teams to ensure seamless integration between POS systems and backend applications.Trained new staff on POS operations, proper troubleshooting protocols, and escalation procedures.Delivered remote assistance to store personnel via phone, chat, or remote desktop tools, ensuring minimal downtime and prompt resolution.Provided Tier 1/2 support for Windows 365 Cloud PC environments, assisting users with login issues, connectivity, and performance troubleshooting in an enterprise environment.Delivered help desk support and technical troubleshooting for end users across the U.S, Canada, and Puerto Rico, ensuring consistent service across regions.Deployed scripts, software updates, and critical patches to POS systems using Symantec Altiris, improving system stability and performance.
EDUCATION
Pinnacle College
Associate of Arts and Sciences - AAS
Rio Hondo College
Associate of Arts - AA
ABOUT ANDRICK PASILLAS
Experienced IT professional with a proven track record in providing technical support and…
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