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Franck Kapend
Help Desk Analyst @Hot Topic
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WORK HISTORY
Help Desk Analyst @Hot Topic
La Vergne, TN, US
Provided base level IT support to the employees and different departments within the facility.• Installed software, modified and repaired hardware and resolved technical issues.• Managed ticketing system from where all IT requests are tracked and assigned tickets to appropriate support team•Install, maintain, configure, troubleshoot, and upgrade computer hardware and software, basic networks, and other peripheral equipment such as printers, scales, RF scanners (gun, usb symbol and wrist), printer scanners and related hardware.
EDUCATION
University of California, Berkeley
Post-Baccalaurean Professional Certificat, Information & Cybersecurity Engineering
Middle Tennessee State University (MTSU)
Bachelor of Engineering (B.Eng.), Electromechanical Technology/Electromechanical Engineering Technology
Institut Supérieur de Techniques Appliquées (ISTA N'dolo)
Engineer's degree, Electric Engineering Technology
University of California, Berkeley
Professional Certificate, Information & Cybersecurity Engineering
Institut Technique Salama Don Bosco
High School Diploma, Industrial and Public Electricity
SKILLS
ABOUT FRANCK KAPEND
Dynamic Computer Technician experienced in all aspects of hardware, software and…
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