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Andrew Clück
Corporate Fixed Operations Director @Smith Auto Group
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WORK HISTORY
Corporate Fixed Operations Director @Smith Auto Group
Tuscaloosa, AL, US
Hired to assess people and create and implement processes, as well as lay out and execute short, medium and long term POA’s group wide, with a focus on our most underperforming store for the first 8 months: Tuscaloosa CDJR Generated an additional $1.4M in fixed GP in the first 8 monthsRanked #1 out of 20+ stores in region in Growth for Drive Commodities in 5 of first 6 monthsCP GP/RO, CP ELR, CP Labor Sale/RO increased 70-120%Warranty Labor Rate increased from $162.57 to $202.86—highest in the state of AL by $50/hrWarranty Parts Margin increased from 67% to 90.7%Responsible for the profitability of fixed operations for nine retail locations in five states: Volvo (3x), GMC, Ford, Mercedes Benz, Mazda, CDJR, and Acura. Built DMS from ground-up in new acquisition stores: Including setting labor rates for all labor types, labor operations, parts pricing, labor grids, parts matrices, hired and trained all fixed operations employees, created and implemented efficiency-based processesReduced aged AR and oversaw and monitored all schedules (Warranty, EXT Warr, Policy, AR, PDI/Chargeback) for stores within the groupWorked with GM’s to ensure consistent Tier 1 CSI and maximum manufacturer earn-backNegotiated the purchase of $1.2MM of equipment
ABOUT ANDREW CLÜCK
Hands-on, analytical, and results driven automotive executive with extensive experience in manufacturing, retail fixed operations, business development, product sales and marketing, negotiation, revenue generation, creating and revising process, staff development and valuation, who has successfully and extensively reformed over a dozen fixed operations departments, including 18 OEM brands, by leading from the front, utilizing management by walking around, incorporating manufacturing efficiencies and the aggregation of marginal gains, Porsche Standards, the Nordstrom Hiring Principle and a strong understanding of automotive technology, to achieve optimal departmental efficiency and profitability.
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