André Gowens
Vice President Digital Engineering @Travel + Leisure Co.
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WORK HISTORY
Vice President Digital Engineering @Travel + Leisure Co.
Orlando, FL, US
EDUCATION
Wisconsin School of Business
Masters of Project Management, Project Management
University of Wisconsin-Milwaukee
Bachelor of Business Administration - BBA, Management Information Systems
ABOUT ANDRÉ GOWENS
Enterprise Technology Executive | Hospitality & Gaming | Digital Transformation | AI & SaaSI’m an experienced executive who thrives on solving complex challenges for global hospitality and gaming enterprises. With a unique balance of business acumen and deep technical expertise, I design, architect and deliver large-scale digital solutions that drive growth, efficiency, and customer engagement.I’ve led global programs that transform & modernize loyalty ecosystems, unify customer experiences across omnichannel touchpoints, and integrate cutting-edge platforms to unlock millions in revenue and savings. Known for uniting and motivating diverse global teams (300+ people), I consistently deliver high-value outcomes in fast-paced, high-stakes environments.Recent Highlights Key leader in a large-scale digital and omnichannel transformation of a global loyalty program, integrating customer engagement across hotels, cafes, casinos, online gaming, and sports betting — with seamless experiences delivered through web, mobile, SMS, email, contact centers, & on-property touchpoints. Directed a 150K-user Salesforce rollout for a leading hospitality brand. Drove cross-LOB AI solution deployments at a global hospitality & gaming company, accelerating personalization, automation, and predictive insights. Led deployment of a modern cloud-based data platform, unlocking advanced analytics and enterprise-wide decision intelligence. Guided a digital transformation at a global hospitality brand, unifying platforms and modernizing customer engagement across digital and on-property channels. Orchestrated the 2-year technology integration of Marriott & Starwood’s engagement center platforms following the largest hospitality merger in history. Delivered GDPR-compliant engagement platform across 25 global call centers & 6,700+ hotels, enabling millions of customer interactions. Partnered with Apple & Salesforce to launch a global messaging platform, cutting OpEx by millions while driving new revenue. Deployed Salesforce Einstein AI chatbots, achieving multi-million $ annual ROI.Leadership & Technology ExpertiseExecutive: P&L · Global IT Strategy · M&A · Budgeting · Vendor GovernanceTechnology: Digital Transformation · AI/GenAI · Salesforce · Cloud (Azure/AWS) · Data (Snowflake/MuleSoft)Systems: Casino & Hospitality · CRM · Finance & HRIS · Loyalty & ReservationDelivery: Omnichannel CX · Software Eng · Product Mgmt · Agile/SAFe · DevOps · Modern ArchitecturePeople: Global Team Dev · Talent Strategy · Offshoring/Outsourcing · Program Leadership
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