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Ana Carolina Oliveira Franco
Operations Coordinator @UnitedHealth Group
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WORK HISTORY
Operations Coordinator @UnitedHealth Group
Sao Paulo, BR
Coordination of 40 administrative analysts;\\\\nManagement of the demands of the National Health Agency (ANS), focusing on the mediation of conflicts between client and operator and protect the company from fines;\\\\nInterface with business and legal units and service providers;\\\\nManagement of performance indicators of the area and the company in the regulatory agency in order to ensure the best performance of the company in monitoring the ANS assistance guarantee.\\\\nMain results obtained: Definition of processes that reduced the number of fines received by the operator and consequent reduction in the amount of fines paid monthly in the year 2023.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Fundação Getulio Vargas
Master of Business Administration (MBA), Health
Fundação Getulio Vargas
Health Systems and Services
Hospital das Clinicas da Faculdade de Medicina (São Paulo University)
Post-graduation in Hospital Dentistry, Dentistry
Dentisply Sirona
Cerec Clinical Demonstration Course. Aesthetics with Cerec Chairside Approach, Dentistry
Graduation in Dentistry
Odontologia, Saúde
ABOUT ANA CAROLINA OLIVEIRA FRANCO
Curious and motivated to learn and teach! I have a degree in Dentistry and my career was developed in private companies in the health segment. I did not stop studying, I did postgraduate and MBA with emphasis on health. I consider that my professional growth is the result of dedication, discipline and persistence for deliveries that add value. I have 10 years of experience in management and training of commercial and service teams. I have a dynamic profile and ability to build strong alliances with strategic areas, leadership, communication and negotiation that allow fast and on-time operational deliveries. In these years working as a manager of customer service, commercial and operations teams I obtained the necessary experience to deal with human capital in order to extract the best performance from the teams and direct them not only in their careers, but to boost the results towards the strategic goals. Performed the implementation of customer service processes that leveraged the customer service NPS and the company\'s participation in awards. The excellent results obtained are conditioned to my professional qualification, methodologies learned and the ability to face challenges.
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