Amy W.
UX/CX Program Manager + Product Manager at Avista
- Role
- Product Manager at Avista
- Location
- Spokane, WA, US
- LinkedIn followers
- 500 followers
About Amy W.
Passionate about creating seamless and streamlined experiences for customers and employees, providing value to the company and to our most important asset, our customer. Call it UX, CX, Design Thinking, or Service Design, I bring over 20 years experience in advocating, designing, and implementing better experiences through people, process, and technology, all the while trying to have a little fun! When I\'m not advocating for the end user, you will find me climbing mountains, running trails, exploring the backcountry, or playing ice hockey. Immigration Status: Green Card - able to work in both Canada and USA.
Experience
Product Manager
Mar 2024 — Present · Spokane, WA, US
Education
McMaster University
GIS Specialist Certificate, Geographic Information Systems
2001 — 2002
McMaster University
BA (Honours), Geography (GIS) & Multimedia (HCI)
1997 — 2002
Skills
- User Interface
- Thought Leadership
- User Research
- Scrum
- User Experience Design
- Customer Journey Mapping
- User-Centered Design
- Css
- Requirements Gathering
- Agile Methodologies
- User Interface Design
- Interaction Design
- Design Principles
- User Journeys
- Usability Engineering
- Heuristic Evaluation
- Accessibility
- Web Strategy
- Html
- User Scenarios
- E-Commerce
- Wireframes
- Wire Framing
- Storyboarding
- Information Architecture
- Usability
- Usability Testing
- User Experience
- Content Strategy
- Experience Design
- Web Development
- Requirements Analysis
- Business Analysis
- Visual Design
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